FAQs
What is the ordering schedule?
We currently take orders on a weekly basis. The online store will open every Sunday morning. It will close every Wednesday evening at 5pm. If you miss the order window, you can order the following week.
How does pick up work?
Orders can be picked up at a designated location in Greensboro every Saturday from noon to 2pm. The location address is provided at checkout.
What do i do if i miss the pick up time?
Every cookie at Brown Butter Cookies is made fresh to order. We prepare every order with care, using precious time and fresh ingredients. When an order isn’t picked up, the time and resources invested are lost. To continue providing high-quality cookies, we must recover these costs — meaning if you miss your pick up without prior notice, you automatically forfeit your payment. This does not apply to customers who contact us in advance to reschedule their pickup.
Repeated no call, no shows will result in a ban from our online store.
We appreciate your understanding and support!
I placed an order, but i am no longer able to make the pick up time
As soon as you know you will be unable to pick up your order, reach out to us via our business phone number or contact form to let us know. We will try our best to make alternate arrangements for you!
what is your refund policy?
Refunds are rare, and considered on a case-by-case basis. If there is an issue with your order—including allergies, incorrect items, or other concerns—please contact us as soon as possible. We take these matters seriously and will work with you to find a fair resolution.
Can I purchase your raw cookie dough?
The state of North Carolina prohibits the sale of food items that are frozen or require immediate refrigeration without a special permit.
do you offer gluten free or vegan cookies?
We do not offer Vegan or Gluten or dairy free cookies.
How long do cookies stay fresh?
Because our cookies contain no preservatives, they are best enjoyed the day you get them.
They’ll stay soft and delicious for up to 3 days in a sealed container, or you can freeze them (vacuum-sealed) for up to a month. To reheat, warm in the microwave for 10-15 seconds, or in the oven on low heat for about a minute.
how long is the wait for bulk orders?
For orders of 48 cookies or more, please allow at least 3 business days to fulfill your order.
Orders of 100 or more, please allow at least 5 business days.
Do you ship outside of North Carolina?
We have people all over the country who are eager to try Brown Butter Cookies! Currently, we are hard at work testing shipping methods that are both affordable for our customers and maintain the fresh taste we’re known for. We will notify our subscribers via email about shipping updates as well as post them here on our website and social media pages.